Reach more customers worldwide with crystal-clear voice communications
Jitter-free, low-latency VoIP service for any application.
Direct connections to operators around the world means our VoIP service for businesses provides jitter-free, low-latency voice for any application.
Convert text to phone calls
Conveniently convert written text to voice on our platform to launch communications at scale and track their status with delivery reports. With support for 25 languages, our platform lets you speak to your customers in their native language.
Audio stream
Grab your customers’ attention with messages in local dialects or celebrities’ voices using our pre-recorded voice file capability. Audio files can be uploaded in minutes to our platform via API or Portal.
Personalization through embedded placeholders
Hyper-personalize the customer experience with dynamic placeholders for names and other personal details. Easy to integrate with our feature-packed People solution or your own CRM system.
Interactive voice response
Automate inbound and outbound voice-based processes with our powerful Interactive Voice Response (IVR) service. Our platform’s range of capabilities allows you to streamline the call experience, whether you’re collecting feedback, responding to customer queries professionally, or directing callers to the right person.
High-definition voice-first experiences
No lag, no jitter, no echo, no static. Reach customers around the globe with high-quality next-generation voice experiences. Underpinned by a carrier-grade SIP Trunk with points of presence in every major global center, 24/7 direct access to carrier-grade networks around the world, and optimized connections.
Embed voice capabilities into your website
Make it easy for users to reach a friendly voice with no calling charges. Use click-to-call to let customers receive call-backs from sales representatives or agents from within your website or app environment.
Safeguard platform users’ privacy
Help buyers and sellers connect, keeping communications on-platform, while safeguarding users’ privacy with our number anonymization service. Calls are completed accurately and fast, thanks to our powerful platform and worldwide presence.
USE CASES
Automate call center
Improve your customer support with predefined voice messages. Create customized communication flows that adjust based on user input.
Improve client security
Protect your customers’ mobile number with anonymized communication.
Increase customer retention
Make sure that your customer support is available at the click and at any time with click-to-call option on your web or in your application.
Improve customer experience
Direct your customers to the right person when they search for help by creating automated communication flows.
Increase customer engagement
Engage your customers with personalized targeted promotions for instant communication.
Improve customers account security
Keep customer accounts safe with secure and fast user authentication over voice call.
You're in good company
It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip also use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us.
Ethan Hollinshead, Senior Product Manager
Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty, and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide.
Nazar Kobryn, Product Manager
Thank you Infobip for helping Uber unlock a competitive advantage in the UAE by supporting our safety initiatives.
Rahul Vijay, Head of Global Strategic Sourcing
THE INFOBIP ADVANTAGE
- 600+ direct-to-carrier connections
- Connect with the whole world; over 7 billion people and things
- Strong enterprise client base
- 60 offices/6 continents/10 data centers
Our global reach and local presence enable us to react faster, engage more, and have meaningful face to face discussions with our clients. This allows us to create tailor-made solutions in-line with local requirements and based on proven global best-practices.
- Best-in-class delivery rates
- High speed and reliability
- Low latency
- In-house developed platform
Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer. We help our clients to overcome the complexity of consumer communications, increase customer satisfaction and grow their businesses – all in a fast, secure and reliable way.
- Technical expertise
- Solutions consultancy
- Customer success management
- 24/7 local support and network monitoring
We aim to provide a remarkable customer experience by going beyond expectations and delivering consistent, personalized service. We will help you to get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.